Billing and Cancellation Policy

VIP supports monthly and annual subscriptions. Subscriptions renew automatically unless cancelled, suspended, or otherwise changed in accordance with the account's billing settings.

Stripe processes payment details and billing portal sessions. VOZRA should not receive or store full card numbers. Billing access is tied to the publisher account and customer record managed for that subscription.

Supported billing flows include checkout, active subscription updates, upgrades, scheduled downgrades, cancellation at period end, and reversing a pending cancellation where available. Feature entitlements and usage limits update from the active plan or approved custom allowance.

If payment fails or a subscription expires, VIP may restrict paid features, entitlements, storage, custom domains, or account access according to subscription status and any grace behavior implemented in the platform.

Payments are generally non-refundable except where required by law or agreed in writing by VOZRA. This does not limit statutory rights that cannot legally be excluded.

For billing questions, contact contact@vozragroup.com.